Under half of GP practices have a service to help deaf people know when they have an appointment, a report has found. See Charlie Peat's story in full, Click HERE

Lorna Rieth was encouraged by the report but admits more needs to be done (49973831)

The report by health watchdog Healthwatch Enfield found that only 23 of the 51 practices in the borough had a hearing loop at their site.

In addition only 26 GPs had information about how to register at the practice as a new patient.

The report also found under half of practices give any privacy at the reception desk for patients who might feel uncomfortable explaining an issue.