Park Lodge Medical Centre Old Park Road N13 4RG Requires Improvement

A Care Quality Commission report was published on 4th August CLICK HERE and is being reported in the local press

The CQC has identified various improvement actions that must be undertaken by the particular surgery. Can any of the other of the 48 surgeries in LBEnfield learn any lessions?

From the CQC report the areas where the provider must make improvements are:

  • Ensure that recruitment arrangements include all necessary employment checks for all staff, and that staff follow a suitable induction programme following appointment, and thereafter receive appropriate professional development, supervision, and appraisals, as necessary to enable them to carry out their duties.

  • Ensure that staff receive appropriate training and updates, including: chaperone training for all non-clinical staff who act as chaperones; safeguarding of vulnerable children and adults; basic life support training; and infection control.

  • Ensure that all staff undergo Disclosure and Barring Service (DBS) checks or have a suitable risk assessment in place.

  • Ensure that it addresses concerns identified in regard to: infection prevention and control including legionella assessments; and fire risk assessment including holding fire drills

  • Ensure that there is a defibrillator available on the premises in the event of a medical emergency, or carry out a suitable risk assessment.

In addition the provider should:

  • Review its QOF achievement (Quality and Outcomes Framework) (QOF rewards practices for the provision of 'quality care' and helps to fund further improvements in the delivery of clinical care) to identify ways to improve patient treatment.

  • Review provision for non-urgent appointments to meet patient demand.

  • Review how it identifies and records patients with caring responsibilities.

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