Rights guidance to be published after relatives 'banned from care home visits'

Regulators are to publish guidance on people's rights regarding care homes following reports that relatives have been banned from visiting loved ones after complaining about poor care.

Regulators are to publish guidance on people's rights regarding care homes following reports that relatives have been banned from visiting loved ones after complaining about poor care.

The Care Quality Commission said it will publish information to clarify people's rights and its expectations of providers.

The comments come after an investigation found a number of care homes had prohibited people from visiting elderly relatives.

A Somerset care home prevented a man from visiting his 93-year-old father after making a complaint, and the family of a woman in a home in Essex say she was evicted after they raised concerns, BBC's Victoria Derbyshire programme reported.

Andrea Sutcliffe, the CQC's chief inspector of adult social care, told the BBC: "Later this week we will be publishing information to clarify people's rights and our expectations of providers, so that people living in care homes, their family and friends can be more confident that their concerns will be listened to and acted upon by providers responsible for delivering safe, compassionate and high-quality care."

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