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Permalink Reply by dawnage on November 28, 2015 at 16:03

Customer service there is terrible! I'd given it a few chances (never being impressed but hoping that a couple of poor experiences were just teething troubles or anomalies) but vowed never to return after popping in for eyebrow threading and being invited to wait on a stool. After at least 15 minutes of waiting, I asked how much longer and was told another 15 minutes!

I was really annoyed and told her that she needs to let customers know if they are to be kept waiting for half a hour! Sure, I appreciate that I might not be seen immediately and that she's working alone... It's an arrogant waste of customers' time not to just give a courteous estimate of waiting time if it won't be within five minutes. (Particularly for something like eyebrow-threading which only takes a few minutes!). I walk over to Luxury in BG for anything I need doing now.

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Permalink Reply by Mat Riches on November 29, 2015 at 19:02

Hi Linda...bit late now but if she's ever 10pence short again just pop over the road and we'll "lend" it to her. That is absolutely crackers.

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Permalink Reply by Lucia on December 4, 2015 at 10:35

That's a real shame. I've had a very good experience with the recently opened Beauty Atelier a little further up towards Bowes station. Friendly and much attention to detail.

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Permalink Reply by Emma Killick on December 7, 2015 at 21:27

I second Lucia's comment - and Mat's!

Paulina at the new Beauty Atelier at number 98 is professional and warm and she's done the shop up beautifully.

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Permalink Reply by C Keates on February 3, 2016 at 18:00

I agree and recommend Paulina whole heartedly - her salon is just what is needed in the up and coming Myddleton Road!

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Permalink Reply by Jennifer on March 7, 2016 at 23:16

I have also had bad experiences here. The young girl who works there has been quite rude to me too many times. I tried the new one that opened just up the road, Beauty Atelier, and Paulina was very sweet and attentive. I only had my eyebrows done but it was a lovely little place I wholeheartedly recommend her.  

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